Policy returns/refunds

We want you to be absolutely pleased with your purchase, in case you do not like it or does not match the product of your order, you have the right to ask for the product to be replaced in another number and / or another color. For the replacement procedure, the maximum period of refund shall be up to 14 calendar days from the date of receipt.

Returns
Returns shall be made within 14 working days of receipt of your package.

In order to make the change, it is necessary for the product to be in perfect condition, as you received it. As there is also the product fiche, the retailer's proof of sale must accompany the product and also be completed in the special refund form. The exchange of change with products of equal or greater value. The returned product should be in its original condition and you will be charged for its costs.

The product to be returned should not have used it and located within its original packaging.

If it is not possible to replace due to unavailability of the requested product, we will contact you to offer you alternatives.

For the change process, you should contact us at + 302842307307 or by email to the antzelaboutique@gmail.com.

Our store bears no responsibility for any damage or damage to the products after their use and is not obliged to replace those products.

There are no changes to the "hand-hand" procedure for safety reasons, as quality control of the products is essential. For hygiene reasons, no changes in bathing suits and accessories are made.

Refunds

Our objective is to ensure that you are fully satisfied. If for any reason you are not satisfied with the product you ordered, you can exercise your right to return it within fourteen (14) days from the date of receipt.

It is specified that the returned products must not be used, damaged, washed, modified or damaged, and the labels accompanying the product should exist, just as it was when you received it with the retailer or invoice. It should also be preceded by e-mail or telephone communication. For hygiene reasons, earrings shall not be reimbursed under any circumstances.
A check will be carried out on the return of a product to verify the correctness of the above. If the appropriate product you wish (e.g. larger size) is not available, we return your money or the amount of the product market.

In all the above cases, the costs of reimbursement shall be borne by the customer.

For the return of a non-defective product, the cost of reimbursement shall be borne by the customer, while the costs of re-dispatch of the kind selected for replacement shall be borne entirely by the antzelaboutique.gr. In the unlikely event that you receive a defective or damaged product, antzelaboutique.gr will make every effort to replace it with a same or similar product without any additional costs for you. But you must inform us by e-mail to the info site antzelaboutique.gr to send you instructions on the return of the product. If the product ceases to be available, it can be replaced by an equivalent product after consultation or return the money. Any return of a product is necessary to complete the form in question. Press here to lower the refund form. In case of return of the products and depending on the way you chose to pay for your order and on the other hand the way they will be returned, your money will be completed within 14 days from the date you receive the products. The return will be made in the same way as the payment. 

This Convention shall not affect any rights of consumers provided for in the legislation.

Antzelaboutique.gr does not have a guarantee policy. We are not responsible for any damage that can occur from normal wear, misuse and destruction when the labels are removed.

The address of antzela boutique is:
Georgioy Yannakou 7
Ierapetra, Lasithioy 72200
+3028420307307

Order cancellation

In case you wish to cancel your order and if the product has not been shipped, you should contact customer service at +302842307307 or e-mail antzelaboutique@gmail.com. In case your order has been shipped, you have the option to send your parcel back with any courier you wish as the charge is yours.

** The refund is made in the same way as the payment was made, within one week from the date we receive the product. In case of cash on delivery, our store will deposit the amount of money in an account that you indicate to us.

Contact customer service for more details at +302842307307.